Premium order problem

5 replies jump to bottom
erik.bye
Joined: 01/13/2010
User offline. Last seen 1 year 1 week ago.

I managed to make two orders for premium membership, I sent an e-mail to the contact address asking if one of the orders could be deleted, but I haven't heard anything back yet. And, none of my orders have gone through, status is created, then processing. Is it supposed to take a few days or is it instant? I paid with Paypal.

mirka
Indifferent Dinosaur
mirka's picture
From: Tangled up in Blue
Joined: 02/27/2003
User offline. Last seen 33 weeks 5 days ago.
erik.bye wrote:
I managed to make two orders for premium membership, I sent an e-mail to the contact address asking if one of the orders could be deleted, but I haven't heard anything back yet. And, none of my orders have gone through, status is created, then processing. Is it supposed to take a few days or is it instant? I paid with Paypal.

No, it goes through immediately once payment is completed (unles it's an e-check). No payment has been received on our end for either order. You should check with Paypal and see if you missed a step in the payment process.

__________________________
Barca Boy wrote:
While I was lying on the ground with my head yards away. I told Cujo to log onto the Cult and tell you guys what book I was reading.
ireLocus
AKA ADJ
ireLocus's picture
Joined: 09/23/2004
User offline. Last seen 16 weeks 5 days ago.

You could send me one of those payments. Just make it out to my middle name, Cash. I offer you my protection.

__________________________

| adj | facebook | an american atheist| warmed and bound |

jackdagny
Joined: 12/23/2009
User offline. Last seen 2 years 18 weeks ago.

I purchased a shirt on Dec 19th, 2009. Paypalpayment received DEc 23, 2009. I have not received my purchase as of today January 14th. How long will it take for my order to arrive?

mirka
Indifferent Dinosaur
mirka's picture
From: Tangled up in Blue
Joined: 02/27/2003
User offline. Last seen 33 weeks 5 days ago.
jackdagny wrote:
I purchased a shirt on Dec 19th, 2009. Paypalpayment received DEc 23, 2009. I have not received my purchase as of today January 14th. How long will it take for my order to arrive?

Not more than a week if you're in the US. Let me look into it and email you. Everything is sent with a delivery confirmation, so it's fairly easy to track. The email will be from cultorders AT chuckpalahniuk.net.

__________________________
Barca Boy wrote:
While I was lying on the ground with my head yards away. I told Cujo to log onto the Cult and tell you guys what book I was reading.
erik.bye
Joined: 01/13/2010
User offline. Last seen 1 year 1 week ago.
mirka wrote:
erik.bye wrote:
I managed to make two orders for premium membership, I sent an e-mail to the contact address asking if one of the orders could be deleted, but I haven't heard anything back yet. And, none of my orders have gone through, status is created, then processing. Is it supposed to take a few days or is it instant? I paid with Paypal.

No, it goes through immediately once payment is completed (unles it's an e-check). No payment has been received on our end for either order. You should check with Paypal and see if you missed a step in the payment process.

Seems it's not registered with Paypal at all... So not much to do about it I guess.